FAQs for UFC.TV QUESTIONS ABOUT THE LIVE PPVHow long do I have to watch the video I have purchased? Once the content is available, customers will have unlimited viewing of said video for 24 hours from purchase. After the 24 hours complete, customers will need to re-purchase the video to continue viewing. This applies to all customers regardless if the video or event is purchased as a live event or if they have purchased the replay version.
Why am i getting the message "Your account is current in use on another device" when I try to watch the PPV? UFC.tv only allows one device to stream the PPV at a time. Please make sure you are not logged in to any other UFC.tv applications.
What video quality are the events viewable in? UFC.tv will provide the optimal video quality dependent on the current bandwidth of your Internet connection, up to a max of 3MB. The video player uses adaptive bandwidth technology to periodically check your Internet connection and deliver you the optimal video quality experience for that connection. If the available bandwidth changes as you watch, the picture quality will fluctuate.
Will the viewing quality decrease if I am using other applications? Applications which consume high bandwidth, such as file sharing applications (e.g. emule, bitorrent), may compete with UFC.tv on the same bandwidth, and thus reduce video quality. It is recommended to close these applications while watching UFC.tv or limit their bandwidth usage. Downloading large files or using real-time application, such as VoIP, may reduce video quality as well. Any other computers on your internet connection (including homes, hotels, or public spaces) can affect bandwidth availability as well.
Why can't I see the live PPV or the Live Prelim Show? Due to broadcast restrictions in some regions we are occasionally unable to offer this content in your area. Please check your local listings or ufc.com for viewing information.
UFC FIGHT PASSWhat is UFC Fight Pass? UFC Fight Pass is a digital subscription service which gives fans access to exclusive live UFC events and fights, original and behind the scenes content not available anywhere else, and unprecedented access to the biggest mixed martial arts fight library in the world.
UFC Fight Pass is similar to other streaming services in that it enables fans to select what they want to watch from a vast library of content. Just as other services give subscribers access to a library of movies and TV shows, UFC Fight Pass will give fans access to many hundreds of hours of fights, events and programs from Zuffa’s vast fight library on an on-demand basis.
UFC Fight Pass also gives fans access to live and exclusive UFC events and fights.
What do I get for my monthly subscription? UFC Fight Pass will give subscribers access to a minimum of 10 UFC Fight Night events in 2014, streamed live from around the world. UFC Fight Pass will also be the place to see exclusive, live UFC Fight Pass Prelims™ the opening contests of all UFC Pay-Per-View events and televised cards.
The digital service will also showcase the greatest fights in the history of mixed martial arts, including:
• The UFC fight library, dating back to UFC 1 in 1993 and including the never-repeated events and fights
• The library of fights from the legendary PRIDE FC organization
• The library of the ground-breaking WEC organization
• The library of the iconic Strikeforce organization
• The Affliction Entertainment events
• The World Fighting Alliance library
• The EliteXC library
There will also be special categories curated every month such as:
• UFC president Dana White’s favorite fights
• The greatest KOs in UFC and MMA history
• The greatest fights in UFC and MMA history
• The entire lineage of the UFC world championships
• Greatest grudge matches
• Greatest comebacks
• The list goes on…
Additionally, there will be original and newly created content including:
• Exclusive backstage access during UFC events
• Exclusive content from UFC president Dana White
• Brand new documentaries on the UFC, MMA and the sport’s biggest stars
• Exclusive interviews with the biggest stars in the UFC
• Fitness and nutrition advise from UFC fighters and trainers
• International editions of The Ultimate Fighter including TUF China and TUF Brazil: Team Wanderlei vs Team Sonnen
As well as archived, historical UFC and MMA television programing including:
• The Ultimate Fighter
• The Ultimate Fighter: Brazil
• The Ultimate Fight: The Smashes
• UFC Countdown
• UFC Primetime
• UFC All Access
• UFC Wired
• UFC Unleashed
• WEC Wreckage
What content will be live-streamed on UFC Fight Pass? There will a minimum of nine live fights per calendar month broadcast live on UFC Fight Pass, with 24 fights currently anticipated for March alone. In addition to live action, UFC Fight Pass will feature exclusively live or near-live non-fight content from events, and public appearances by UFC personalities and fighters.
How much is UFC Fight Pass per month? UFC Fight Pass is $9.99 a month, in local currency, in the US, Canada, Australia and New Zealand.
Is it a month to month subscription? Yes.
In which countries/markets is UFC Fight Pass be available? UFC Fight Pass is available in the US, Canada, Australia and New Zealand. It will be rolled out in additional markets throughout 2014, continue to check UFC.TV for updates. Content will vary country to country according to local television blackout rules.
When does UFC Fight Pass launch? UFC Fight Pass launched December 28, 2013, with the first live event – UFC Fight Night Singapore, headlined by Tarec Saffiedine vs Hyun Gyu Lim – on January 4.
What devices will UFC Fight Pass be available on? UFC Fight Pass will be initially available online via desktop and laptops. In time, you will be able to access the digital service – including watching live UFC events – on many other platforms including leading tablets, smart TVs and other premier digital devices including Samsung, LG, Roku, iOS and Android platforms .
Will I have the chance to watch the international UFC Fight Night events on-demand? Or do I have to watch live? Subscribers will have the chance to watch international UFC Fight Nights live as well as on-demand at a time more convenient to them. The technology also allows subscribers to join the event in progress or beginning watching at the start of the event. The interface will make it easy for fans to avoid “spoilers”.
How many UFC Fight Night events are already confirmed for UFC Fight Pass? Three live events have already confirmed for UFC Fight Pass.
First, on January 4, UFC Fight Night Singapore will showcase some of the best emerging talented in Asia and is headlined by world No.10 ranked Tarec Saffiedine, the final Strikeforce welterweight champion, colliding in a five round main event with Hyun Gyu Lim, who has finished his last six opponents and hasn’t lost a fight in half a decade.
Then, on March 8, UFC London 2014, which takes place on March 8 at the O2 Arena in the British capital, is headlined by world No.1 ranked light heavyweight contender Alexander Gustafson taking on unbeaten striker Jimi Manuwa. The strong undercard in London features the rematch between Ross Pearson and Melvin Guillard and a potentially explosive flyweight collision between Brad Pickett and Ian McCall.
Details of second live event in March will be announced shortly, and more exclusive UFC Fight Pass events will be confirmed in the coming weeks.
Will the international Fight Night events be available on replay anywhere else? A minimum of 10 UFC events streamed live on UFC Fight Pass per year will exclusive to UFC Fight Pass.
What happens to UFC.TV? UFC. TV is the umbrella brand under which UFC Fight Pass will be available.
I’m currently a subscriber to UFC Fight Library® on UFC.TV. What will happen to my subscription? Current UFC Fight Library six-month subscribers will automatically be migrated over to UFC Fight Pass, unless they choose to opt out. Subscribers can then finish the duration of the initial subscription under UFC Fight Pass, which will convert to monthly auto renewal unless the user has opted out of auto renewal under the initial subscription.
What are the details of the free trial until February 28th 2014? Fight fans will have unlimited access to UFC Fight Pass content - including live events and live UFC Fight Pass Prelims - free of charge until February 28th, 2014. Credit card information is required for registration, however users will not be charged until after the free period trial ends on March 1st, 2014. Only major credit cards are eligible for the free trial period.
What happens to the UFC’s early prelims which were available on platforms like Facebook? The UFC early prelims are now called the UFC Fight Pass Prelims™, and they will be available exclusively live and on-demand on the UFC’s new digital service. Fans who cannot get UFC Fight Pass in their markets should check UFC.com for details on how to watch these fights.
*The live PPV is not included in the 6 month Subscription
QUESTIONS ABOUT MY UFC.TV 6 MONTH SUBSCRIPTIONWhat is included in the 6 Month Subscription? With a UFC® Library subscription you have access to the greatest single fights featuring the very best historic moments in UFC® history. But it doesn't stop there. As the collection continues to grow, your subscription includes every new release. The UFC Fight Library subscription is only available outside of the United States, Canada, New Zealand, and Australia.
Why aren’t full event replays available with my subscription? Full events, live or replays, are not included in the UFC® Fight Library subscription. The good news is that, with your subscription, all of the unaired prelims and many of your favorites from past events will be available as individual fights.
QUESTIONS ABOUT UFC.TV ON MY MY DEVICE Android - UFC videos and live events are currently availalbe on Adroid through the UFCTV app, available for download in the
Android Market. iPhone - UFC live events and the UFC.tv 6 month subscription are now available on the UFC.tv app for your iPhone in the
iTunes App Store iPad - UFC live events and the UFC.tv 6 month subscription are now available on the UFC.tv app for your iPhone in the
iTunes iPad App Store ROKU - Please visit
www.ufc.com/rokufor help with viewing UFC.tv and linking your Roku player to your UFC.tv account.
Samsung - UFC.tv is now available on Samsung smart TVs in the SmartHUB
QUESTIONS ABOUT MY UFC.TV ACCOUNTWhy is there a US price listed for each package? The local currency display is the approximate conversion of the US price based on latest exchange rates. All transactions are charged in US dollars or Canadian dollars at the time of purchase.
I have a Promo Code. Where do I enter that to get a discount? After logging in or creating a new account, you will be taken to the payment page. On the right side of the screen you will be able to add any product promo codes.
How do I report a problem? Live e-mail and chat support are available for any issues with UFC.TV. You can follow the instructions at the support page located on
UFC.tv or send an e-mail to
ufctvsupport@ufc.com.
What is UFC.com's Privacy Policy? Please see the entire policy at:
www.ufc.com/privacyPolicy What are the Terms of Use? Please see the entire policy at:
www.ufc.com/termsOfUse I have an account but forgot my username/password. What should I do? After you select the product you would like to purchase you will be taken to a log-in screen where you can either create a new account or enter your username and password.
If you have forgotten your user name or password, on the right half of the screen, click the link that says "Forgot your username or password?" You will be taken to a screen that asks for your e-mail address. Enter your valid e-mail address associated with your UFC.TV account and you will receive an e-mail with your username and password.
How do I change my account information? Log in then click the "My Account" tab. From that page you will see three tabs at the top of your screen. Click the appropriate tab to:
Update Account Information
Update Billing Information
Change Password
Minimum System Requirements A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for
UFC.TV. If you have an internet connection speed of 3.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy UFC content at its highest video quality.
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